Refund Policy

We want you to be happy with Clippy. This policy explains when refunds are available for subscription plans and credit purchases.

1. Subscriptions

Subscription plans are billed in advance on a recurring basis. You can cancel at any time from your account settings; cancellation stops future renewals, and you keep access until the end of the current billing period.

2. 7-day consideration

If you are a new subscriber and have used few or no credits, you may request a full refund within 7 days of your first payment by contacting us. Refunds for accounts that have substantially used the Service are at our discretion.

3. Credits

Credits consumed to generate clips or use AI tools are non-refundable once the processing has been performed, because real compute cost is incurred at that point. Unused credits may be refundable within the 7-day window above.

4. Faults and failed jobs

If a job fails due to a fault on our side and no usable output is produced, we will restore the credits used or issue a refund for that job. Output you simply don't like (where the Service worked as intended) is not a fault.

5. How to request a refund

Contact us through the in-app Support page with your account email and the charge in question. We aim to respond within a few business days.

6. Statutory rights

Nothing in this policy affects any non-waivable rights you have under the consumer law of your country.